Cancellations and Refunds

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Changes

Customers can change their reservation once at no charge. For each subsequent change, a fee of $10.00 will be charged. The changes can occur among any state parks that offer family camping, cottages, cabins, or yurts and may either be a date or site change. The transaction amount must remain the same to qualify as a change.

Cancellations and Refunds

  • A cancellation fee of $10.00 will apply if cancellation occurs prior to 30 days before arrival date. Balance of payments will be refunded.
  • A cancellation fee of a one-day camping fee will be charged if cancellation is within 30 days of arrival date. Balance of payments will be refunded.
  • A $35.00 fee will be applied if a cancellation occurs for a cabin, camping cabin or yurt reservation. Balance of payments will be refunded.
  • A $300.00 fee will be applied if a cancellation occurs for a water front cottage 121 days or more in advance of arrival date. The customer will forfeit ½ of the published rental fee if the reservation is cancelled less than 121 days prior to arrival date.
  • Early departures forfeit all balances.
  • Refunds for cancellations may be issued by the Division or by the Call Center only.
  • The park reserves the right to hold a campsite, cabin or yurt for 24 hours from expected reservation arrival date before reservation is cancelled and is returned to inventory.
  • Cancellations will result in the issuance of a refund of the balance of fees paid. The refund will be applied by the same instrument by which payment was made (i.e. credit card payments will receive a credit using the same credit card. Checks and money orders will receive a check refund.) Refunds by check require a minimum of 4 to 6 weeks for delivery. The Request for Refund procedures must be followed for refunds made by check.
  • Customers may not cancel a reservation and rebook the stay for the same dates in order to receive a promotional discount.
  • Designated officials in each park and specified Dover staff may authorize a complete refund in the case of emergency or early departure.